Policy
Refunds, Returns & Exchanges
Training Services
NO REFUNDS: for training packages and board & train contracts after 72 hours of checking out.
You are agreeing to policies and training terms prior to checkout, and making your payment.
No refunds for unused portions of expired packages. Private Training packages expire after 90
days. Board & Train programs are subject to specific expiration terms (see expiration date
below). No exceptions.
NO EXCHANGES: of services once training has started, except in rare circumstances, which will
be handled on a case-by-case basis. No exchanges of services that will cause any time gap in
training. No exchange of services purchased at regular prices for other services at discounted
prices during a sale. If an exchange is warranted for any reason, it will be done at regular
pricing.
72-HOUR REFUND POLICY: for training packages and board & train programs after
checking out. You are agreeing to policies and training terms prior to checkout, and making
your payment. You agree to all terms and policies during the checkout process. Your written
notice of cancellation must be submitted within 72 hours of checkout. Payment will be
refunded using the same method used for payment.
NO REFUNDS FOR BOARD & TRAIN: packages when human-directed aggression or
severe separation anxiety is displayed during the program. Dogs who nip, growl, snarl, bare
their teeth, lunge, charge, snap, bite or attempt to bite, stare, block a path, raise their
hackles or display rigid body posture directed at trainers or others will be removed from the
program and sent home immediately at the owner's expense. No refunds. Training may not be
transferred to another dog. We want to stress the fact the we are transparent about when your dog can he dropped off for Board & Train. Once the 72-hour cancellation window is closed, there are no refunds.
Multiple dog discounts: A multi-dog discount may be available when purchasing multiple
training packages for two or more dogs from the same household at the regular price, if
purchased and paid for on the same day, at the same time, with a single transaction. This
discount cannot be used with other offers, sales, or discounts. Training must be consistent and
uninterrupted prior to expiration date, which applies to both dogs. One package per dog.
Packages expire together, on the same date. Email leashdrop@gmail.com for details.
Getting started: It's easier to train your dog if your training schedule can be flexible. Daily
training practice at home and consistent attendance at sessions without interruption is
essential for success. Training Packages and Board & Train programs are designed to be
continuous and consistent and cannot be broken up into segments or spread out over a longer
period of time.
Training
We cannot give any promises, timelines, or guarantees for training results.
Successful dog training includes learning our vocabulary and techniques, attending dog
training sessions on an uninterrupted set schedule, consistent daily practice during and after
training with us, multiple owners being on the same page, frequent socialization, ongoing
guidance, follow-up training when needed, the health and age of your dog, and more.
We can’t “go home with you” to monitor daily training, consistency, or the dog's environment.
Based on these critical factors, we’re unable to offer promises or a “Money Back Guarantee”
on training packages, board & train, training sessions. Successful dog training requires
daily practice and training on a long-term basis to be successful.
Dog owners must notify the office in writing (with complete documentation) within 48 hours
in the unfortunate event your dog is stolen, lost, becomes ill, is injured or dies, and these
situations will be handled on a case-by-case basis. Documentation is required.
If you decide to give your dog back to a breeder, shelter, or rescue organization after
purchasing a training package or completing some or all of the training, no refunds will be
given and remaining training, if any, is not transferable to another dog.
If you move out of the area after you’ve purchased a training package, or before you’ve
completed your package, no refunds will be given, and the package or remaining training is not
transferable to another dog.
No refunds for in-person evaluations if you have started and/or completed the evaluation,
are a no-show, arrive late, or cancel with less than a 48-hour notice. Evaluation fees cannot be
deducted from the cost of any training package or other purchase.
Cancellation Policy
We must be able to contact you: We require a cell phone number with voicemail that you
check regularly and a current email address so we can confirm appointments, send text
reminders, and inform you of schedule changes and unforeseen emergencies, as needed. If we
call you, it’s important that you contact us immediately. If we attempt to contact you and don’t
hear back from you, we reserve the right to give your time slot to another client who needs the
appointment.
Cancellation and No-Show: If you’re unable to keep your scheduled training session, we
require a full 48-hour notice by email to leashdrop@gmail.com. If you are a no-show or fail to
cancel in with 48 hours notice, your training session, will be forfeited.
In the event of a true emergency, please contact the office immediately. We will handle your
situation on a case-by-case basis. However, keep in mind that lack of childcare, getting stuck
in traffic, last minute requests to reschedule your session, and failure to check emails,
voicemails, and/or text messages are not valid reasons to miss any appointment.
Our cancellation policy allows us sufficient time to contact another client who may be waiting
for an appointment.
Tardiness: Clients who arrive late for evaluations, or training sessions may have a shorter
appointment time.
Electronic devices: Handlers who participate in or household members observing group
classes may not use electronic devices (cell phones, camcorders, cameras, tablets, recorders,
etc.) during training. Cell phones must be turned off or silenced. Please, no harnesses,
retractable leashes, gentle leaders, or e-collars (unless they are trainer-approved) at training
sessions or group classes.
Please clean up after your dog! Do not bring children, guests, or other dogs to sessions
Health Policy
Due to some dogs being carriers of certain transferable infectious illnesses, and to protect all
dogs in our care, we require all dog owners to follow this updated protocol:
1. Completed series of all standard vaccines and current boosters.
2. Up-to-date rabies vaccine.
3. Recent de-worming.
4. Ongoing monthly flea and tick prevention.
5. New vaccine for bordetella bacterium (kennel cough) or up-to-date booster with
documentation for both.
6. Recent vet visit for (a) complete physical, (b) skin check-up (staph infections, sarcoptic
mange, mites, lice, ringworm, fleas, ticks, severe hot spots, etc.) and (c) fecal lab test to
rule out intestinal challenges like giardia, coccidia, and other contagious parasites.
7. Recent nail trimming.
8. Recent sanitary cut and anal gland expression if required.
9. All immunizations, preventative maintenance, procedures, lab tests, and exams must be
completed and detailed documentation from your vet is required before your dog's
training can start. No exceptions.
Notice! Female dogs in heat are not allowed in the training facility for the full duration, usually a
minimum of 21 days. No exceptions.
Children, Guests, Other Dogs & Safety
Who can attend: To maintain a safe environment for everyone and to minimize distractions, we
must limit who can accompany you to the facility
You may not bring guests, children, friends, relatives not in your household, other dogs, dog
walkers, dog trainers, or dog breeders to sessions or classes.
Exceptions: The household or family member financially responsible for training and those
who will handle the dog at home and during training sessions at Leash Drop Canine. Only
handlers involved in the day-to-day training process are permitted to attend training sessions,
only if they are handling the dog regularly in all training, and must be accompanied by the
contract holder every time.
For your safety while in the facility, do not pet, touch, call, talk to, feed, play with, or attempt
to interact in any way with dogs that don’t belong to you. Do not allow family members or
others to do so.
Handlers: No new, additional, drop-in or substitute handlers will be permitted to attend or
participate in training once the training package sessions have started. No exceptions.
Children and other dogs: No unattended children or other dogs are permitted in the facility.
No exceptions. Please make reliable childcare and pet care arrangements, and back-up
arrangements in advance. Keep in mind, lack of childcare or pet care is not a valid reason to
miss or cancel your appointment or class at the last minute.
Dogs in heat are not allowed in the facility or in group classes for a minimum of 21 days. No
exceptions.
Expiration Dates
Board & train packages are subject to specific expiration terms to complete all included
private follow up sessions (4 months for On-Leash Obedience and 6 months for Intermediate
and Advanced Obedience), are non-refundable, are non-transferable to other owners, new
handlers, or other dogs, and are subject to our 48-hour Cancellation Policy and other company
policies. No exceptions.
Expirations dates: Private 1-on-1 Training packages have strict 90 day expiration dates from
the date of purchase to complete all training sessions, even if you are training more than one
dog. A 48-hour cancellation policy applies to any private sessions
Important: Contracts can only be canceled and refunded within the first 72 hours after
purchase, when you agreed to our policies and the terms and conditions of your training
agreement during your checkout process.
Privacy & Security
Our clients are at the heart of everything we do and your privacy is important to us. Part of our
commitment to you is to respect and protect the privacy of the personal information you
provide to us. We make every effort possible to assure the privacy of any information submitted
to us. We have systems in place to protect this website and our office from anyone attempting
to obtain personal information.
We do not use personal information in any way that would allow it to be obtained by others.
For this reason, we do not keep credit card information on file for future purchases. This does
not apply to payment methods stored with external payment apps like PayPal.
We will never provide your personal information to any company or individual not directly
involved in your transactions with us unless you specifically request us to do so in writing.
We do not share our mailing list with third parties under any circumstances.
To create an account and for online booking, it is necessary to collect some information to
allow you to login and access your account to view past online purchases.
Disclaimer
The information provided by this website is intended for educational purposes and not
intended to address individual problems. Policies, protocols, schedules, and prices are subject
to change at any time without notification. Leash Drop Canine Academy reserves the right to
refuse to do business with anyone.
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If you have any questions please reach out to us at 312-600-7314